In-Home Support & Personal Care

Personal care is help with everyday tasks that support your health, hygiene and wellbeing. Home support helps you keep your home clean, safe and easy to live in.

• Showering and bathing assistance
• Dressing and grooming
• Oral hygiene
• Continence and toileting support
• Meal preparation and feeding assistance
• Mobility and transfer support (including use of hoists and mobility aids)
• Medication prompts or supervision
• Skin care and basic wound care (non-clinical)

• General house cleaning
• Laundry and linen changes
• Dishwashing and kitchen hygiene
• Light gardening tasks (non-specialised)
• Home organisation
• Grocery unpacking and basic food prep
• Home safety checks and routine monitoring

Alongside personal care, our own in-house cleaners can help keep your home clean, safe and comfortable, as part of your in-home support across Sydney and NSW. This can include general house cleaning, kitchens and bathrooms, laundry and keeping walkways clear. Where it’s funded in your NDIS plan, household tasks are usually covered under Assistance with Daily Life.

Can the NDIS pay for cleaning? Read our guide →

In-Home Support & Personal Care can help participants:

• build confidence with everyday routines
• stay connected to their home and community
• feel safer at home, including with mobility and transfers
• keep living in their own home as they get older
• give family and carers time to rest

Your support is planned around your day: the times you want help, the tasks that matter most, and the way you like things done. Whether you live alone, with family or with housemates, we’ll agree a regular schedule. We match each participant with a primary and a secondary support worker, and arrange a meet-and-greet before support starts.

Two participants with the same funding can need very different support. We start by asking how your day works, what you’d like help with and what you’d like to keep doing yourself, and plan your support around that.

Where we can, support can be arranged as:

• short daily visits for essential routines
• extended or overnight support
• around-the-clock support for high support needs, where it can be arranged
• short breaks through Home and Living Supports (1:1 SIL & Respite)

We work with you, and your support coordinator if you have one, to set a schedule that fits your week and your goals.

Your routines, your culture and what you’d like in a support worker are all part of how we plan your support.

A Care Navigator takes the time to understand your situation and helps you with the next step. They set up your schedule, check in on how it’s going, and adjust your support when your needs change.

Aus Care Community Services is an NDIS Quality and Safeguards Commission registered provider.

All Aus Care Community Services support workers are:

• trained in personal care and manual handling
• verified with current NDIS Worker Screening and police checks
• trained in infection control, dignity in care and participant rights
• experienced with a range of assistive equipment and mobility aids

Our team follows set care procedures and service standards at every visit.

• Registered NDIS provider focused on compassionate, respectful care
• Skilled, culturally aware and respectful support workers
• Flexible, reliable support planned around your lifestyle, where we can
• A focus on independence, safety and dignity
• Responsive communication and ongoing care reviews

In your NDIS plan: this is funded under Assistance with Daily Life, in your Core Supports budget.

How Many Hours of Personal Care Does My NDIS Plan Cover? →

If you’re not sure what your plan includes, a Care Navigator or my NDIS contact can help you understand your funding.

In-Home Support & Personal Care may suit participants who:

• have mobility limitations or physical disability
• have cognitive or neurological conditions that affect daily tasks
• need short-term support after illness, surgery or a hospital stay
• live independently but need help with some activities
• are getting older and want to keep living at home

It can help build long-term independence and support family carers.

• NDIS Support Coordination: help to understand your plan, find providers and bring your supports together.
• Social & Community Access: support to join community, social and cultural activities, one-on-one.
• Home and Living Supports (1:1 SIL & Respite): one-on-one support to live more independently at home, plus short breaks (respite).

Read Leyla’s story →

In-Home Support & Personal Care often works alongside other supports in a participant’s plan, such as:

• Behaviour Support & Allied Health, including occupational therapy, physiotherapy and speech pathology
• support after a hospital stay through NDIS Hospital to Home Discharge Support
• NDIS transport, meal delivery or nutrition planning

A Care Navigator can help connect these supports and fit them into your plan.

Read more: What Does an NDIS Support Worker Do at Home? · NDIS Support at Home After Hospital: What to Expect · A Day in the Life of an NDIS Support Worker

1. Check your plan. Look for Assistance with Daily Life funding in your Core Supports budget. A Care Navigator can help.
2. Speak with a Care Navigator. Tell us what help you need, and when.
3. Agree your schedule. We’ll set up a service agreement and a regular routine.
4. Start your support. Your support workers begin, and a Care Navigator checks in.
5. Review as things change. We adjust your support when your needs change.